Zendesk develops and markets software for customer service, sales, and other customer interactions. Zendesk generates customer support tickets from social media posts or customer inquiries. The ticket is then assigned to a customer service agent to respond to.
What is zendesk support?
At its core, Zendesk is a customer support platform that lets you connect with customers on any channel.
What is Zendesk customer service?
Zendesk provides the complete customer service solution that’s easy to use and scales with your business Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy on your customers, but sets your teams up for success, and keeps your business in sync.
That means if a merchant doesn’t already have a Zendesk setup, he/she can’t use the app for his/her store. This is one of the main reasons why ecommerce merchants are looking for Zendesk alternatives. Disabling the chat widget causes the app to stop working.
Why join the Zendesk community?
Join our worldwide community to ask expert users for advice or share your own. Customer service is hard. Zendesk makes it easier.
When did Zendesk change its name?
In 2016, Zendesk changed its logo and rebranded to emphasize contacting customers proactively. It added features that turn online reviews and comments into a customer help ticket in September 2016 and acquired Outbound. Io, which helps businesses respond to online complaints in 2017.
Another thing we asked ourselves was; what did Zendesk buy for its first acquisition?
That same year, Zendesk announced its first acquisition. It bought a live-chat company called Zopim for $29.8 million. It acquired a French analytics company called BIME for $45 million. It also acquired Outbound. Io, which developed software to manage direct communications with customers on social media sites.
In October 2019, Zendesk disclosed that it was hacked in 2016, resulting in a potential leak of information about customer service agents using Zendesk. In May 2019, Zendesk acquired Montreal -based Smooch, for an undisclosed amount. Smooch provided messaging services on websites for live-chat customer support.
What is an IT helpdesk?
An IT help desk is a software platform that helps users solve their problems through a single (or multiple) point of contact. IT help desks allow employees and IT team members to troubleshoot problems, track their issues, and get assistance regarding products, services, or processes.