Zendesk is a cloud-based customer support platform that helps you engage with customers on just about any platform in a personalized way. This could be on your webpage, social media handles, and apps. Managing and tracking customers on multiple channels can be a daunting task.
Overall, Zendesk has lots of other tools for customer service and support, intergrates with 350+ pieces of other software, and can be extended with hundreds of apps. Zendesk helps companies manage communication between customers.
Why is Zendesk a game changer?
“Zendesk is a game changer in the way we serve people who are experiencing a life disaster. Life is about relationships, and because of Zendesk, we are able to provide customer service in a way that makes people feel like family.”.
Another thing we asked ourselves was, is Zendesk a help desk or a customer service platform?
Many people think Zendesk is a help desk software, but that’s not everything about it. For those who don’t know Zendesk (Zendesk. com), it provides a software-as-a-service, or Saa. S, customer service platform. It offers a lot of tools, including helpdesk, email marketing, live chat, and customer engagement.
“Zendesk has provided Arriva with a powerful, scalable platform, extensive application marketplace and a highly capable partner network to develop industry leading solutions and drive the highest levels of customer satisfaction. ”.
How does omnichannel support work at Zendesk?
Zendesk omnichannel support offers everything you need for a frictionless customer experience. Our products work together to improve agent efficiency and help customer conversations flow seamlessly across channels.
What is the difference between using Zendesk and being a professional?
But there’s a big difference between using Zendesk, and being a Zendesk professional. There are a ton of useful features that fly under the radar or are underutilized by most users. These features have the potential to speed up your workflow and even improve your ticket resolution.
In skills-based routing, it’s almost always the subject matter of the ticket that dictates where it ends up, but it doesn’t have to be. Zendesk allows you to automatically route tickets based on other factors, including the organization name. This can be an incredibly useful tool for keeping your biggest or most important clients happy.
How does Zendesk handle tickets that take hours to resolve?
This ticket might enter a long queue on a busy day, and take hours (or worse ) to get resolved. Instead, you can set up Zendesk so that any ticket coming from a member of that enterprise gets automatically sent to a senior agent on your team for immediate resolution.