See also Troubleshooting
Delete your preferences file before starting Premiere Pro. Hold the SHIFT key down while starting Premiere Pro. Avoid excessively high clip resolutions that can cause your graphics card to falter. Be sure your graphics card is set to use 32bit color. See also Troubleshooting.
Longer answer: Still most likely bugs, but some other causes could be outdated OS drivers, outdated GPU drivers, or that your computer no longer meets the system requirements for the latest Premiere Pro build. Adobe Premiere Pro has stopped working.
Adobe After Effects or Adobe Premiere Pro crashes or hangs soon after starting. The message “Initializing Media. Core” appears in the startup screen. As is true for most errors, begin by performing the general troubleshooting steps in the following documents: Troubleshoot system errors and freezes (Windows).
This begs the inquiry “Why does Premiere Pro keep crashing?”
Short answer: Software bugs. Longer answer: Still most likely bugs, but some other causes could be outdated OS drivers, outdated GPU drivers, or that your computer no longer meets the system requirements for the latest Premiere Pro build. Adobe Premiere Pro has stopped working.
Another common inquiry is “Is Adobe Premiere Pro not working?”.
Adobe Premiere Pro has stopped working. To be fair to Adobe, we also need to be realistic when it comes to editing expectations. If you’re trying to edit a feature-length project in 4K on a sub-par laptop, you’re setting yourself up for problems. Always expect the newest version of Premiere Pro to have bugs.
What do I do if my Premiere Pro app won’t start?
We’re here to help! If you are having trouble getting your Premiere Pro app to start properly, try these common troubleshooting steps to fix your issue. Check current and trending known issues resulting in app to crash on launch. Update to the latest Premiere Pro version that provides better product stability as we fix product issues.
Check if any instance of the app is running in the background. If so, force quit it using Activity Monitor (mac. OS) or Task Manager (Windows).
Does Premiere Pro hang on the splash screen?
If Premiere Pro gets stuck on the splash screen, take a closer look at the splash screen and check if the app is frozen while loading a specific plugin. If that is the case, removing the plug-in can fix the problem.
How to clear media cache in Premiere Pro on Mac?
Then, you’ll see the setting Remove Media Cache Files where you can delete them. Older versions of Premiere Pro don’t have this button, so just navigate to the folder you have set for the Media Cache and manually delete the files.
How do I Reset my preferences in Premiere Pro?
(Sometimes referred to as “trashing” your preferences.) This will reset your preferences back to the factory defaults. To do this, just hold Alt when you click to launch Premiere Pro. (Hold Option for Mac.) This will open a popup asking if you want to reset your preferences.