This is a rather common problem for Atlassian Cloud sites. If the site has missed payment, that tends to be the most common cause for the site being suspended. In which case, this is potentially something you can self-serve in order to resolve. If you are a billing or technical contact on the account for that Cloud site, you can.
The Atlassian cloud is a fully managed, Software as a Service (Saa. S) solution, meaning that you can get instant access to their products without having to worry about hosting, scaling, maintenance, security and so on and so forth.
Atlassian Access, which includes enterprise-grade security and centralized administration across all Atlassian products, is also a part of our Cloud Platform.
Another popular query is “How do I manage subscriptions in Atlassian Cloud?”.
From your Atlassian Cloud site, select Settings > Billing. To add additional products, select Add More Atlassian Products. To remove an existing product, select the three dots next to Manage Users, followed by Delete. You’ll be prompted to confirm the deletion of the product and its data.
Why has my site been suspended?
If the site has missed payment, that tends to be the most common cause for the site being suspended. In which case, this is potentially something you can self-serve in order to resolve. If you are a billing or technical contact on the account for that Cloud site, you can and then you can update the payment details on that page for that site.
Due to late billing payment now Jira shows suspended account alert. The Main admin of org has forgotten his email. Can I pay on his behave? Anybody help, please :’ (.
What is Atlassian tools?
Tools for teams, from startup to enterprise. Atlassian provides the tools to help every team unleash their full potential. Plan, track, and release world-class software with the #1 software development tool used by agile teams.
Available with Crowd, which offers single sign-on and user identity that’s easy to use for your server products. Atlassian provides cloud subscribers with a secure, authenticated site name. You’ll choose this when you sign up for your first cloud product – for example, when you first sign up for Jira Software Cloud or Confluence Cloud.
Should Atlassian allow organizations to access payment information After deactivation?
If Atlassian shows a problem with payment, they really should allow organizations to access the payment information regardless of deactivation. Support was great once we reached them, but it seems like such a silly chicken and egg situation. You must be a registered user to add a comment.