, the service Now® Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. Knowledge Management has significantly changed with Knowledge v3, which is enabled by default for all instances starting with the Fuji release.
, service Now brings all relevant information and knowledge sources together, with powerful Case and Knowledge Management. Standardize documentation across your organization. Improve the employee experience and accelerate service delivery with a complete service catalog.
Another frequent inquiry is “What is the ServiceNow knowledge management application?”.
Some authors claimed, the service Now Knowledge Management ( KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.
Why did ServiceNow change its knowledge management strategy?
, service Now customers, partners, and employees are searching for relevant information, both on their desktops and on mobile devices, to self-solve their own issues. This increase in search–along with a 12% annual growth in customer cases –meant Service. Now Customer Support had to rethink its knowledge management strategy.
What is the knowledge management service portal?
The Knowledge Management Service Portal enables users to access a portal view of knowledge bases and articles. It is available by default for new customers on the Madrid and later releases. If required, existing and upgrade customers can activate the Knowledge Management Service Portal plugin.
How do you manage a knowledge base?
Provide relevant, personalized results. Monitor knowledge base and article use, publishing timelines, article aging, user feedback, and knowledge gaps to fine‑tune content and publishing processes. Create and compare multiple versions of knowledge articles, track changes, and revert content to an earlier published version.
What is KnowNow knowledge management?
, service Now® Knowledge Management provides an out‑of‑the‑box knowledge experience for customers, employees, and the agents who serve them. Powerful workflow and publishing tools let agents search for—as well as create—knowledge content while resolving issues. Integration with the Service Portal lets customers.
What can ServiceNow do for your business?
Connect customer service with other teams to resolve issues quickly and proactively. Transform the impact, speed, and delivery of IT. Discover the power of the employee experience platform. Get answers to your questions and discover how Service. Now can help you transform your business with modern digital workflows.