Microsoft Teams can function as a full-fledged phone system for business. It can replace existing and traditional phone systems. Microsoft Teams are based in the cloud and it is native to Microsoft 365.
How does phone system work with Microsoft Teams?
Phone System enables call control and PBX capabilities in the cloud with Microsoft Teams and Skype for Business Online. With Phone System, users can use Teams or Skype for Business Online to place and receive calls, transfer calls, and mute or unmute calls .
This begs the question “Is Microsoft Teams phone the right fit for Your Call Center?”
For most organizations, Microsoft Teams Phone will be a great fit – both functionally and financially. However, if you are running a call center, it does not offer advanced functionality such as coaching and PTSN reporting. Understandably, these are functions you must have.
Will microsoft teams replace skype?
Microsoft Teams will replace Skype for Business Online. Microsoft has officially announced that it will be retiring Skype for Business Online. Initial rumblings about Teams replacing Skype came at the Ignite conference in September of 2017, however, we didn’t know exactly when Microsoft would retire the product. Well, now we know.
Microsoft has announced that they will “retire” Skype for Business online July 31st, 2021. Since September 2019, all customers signing up for Office 365 are automatically set up to use Microsoft Teams only.
All capabilities that were available in Skype for Business are available in Microsoft Teams. But in addition to the functionality you had in Skype for Business, Microsoft Teams offers so much more and is a modern “hub” for all communication and collaboration.
Teams and Skype for Business is made for, and used by, company users. If you have a company and your users are using Skype consumer instead of Skype for Business then you have a good opportunity to move them to Teams.
How much does Microsoft Teams phone cost?
The use of Microsoft Teams Phone requires a Microsoft License per user. The bare minimum you can purchase to use Teams is “Microsoft Phone System” which presently is $12 per user per month. The other licensing options are Microsoft 365 E5 at $57 per user per month and Office 365 E5 at $35 per user per month.
Is Microsoft Teams a good choice for your business?
On the plus side, Microsoft Teams offers capabilities beyond those traditionally associated with phone systems, such as video calls, chat and file storage. Where it comes up short is with providing businesses with enterprise-level PBX call features, such as multi-location calls, call routing, queuing and call reporting.