If Microsoft Teams is stuck on the loading screen for more than five minutes, you’ve likely run into a problem. The reason might be anything; your password might not be correct, the cache might be corrupt, there may be a problem with the installation, or there may be a problem with Microsoft’s servers.
Bad Internet Connection: Another key reason for the MS Teams application to suffer this problem can be your internet connection. A shared or weak internet connection may hinder the login process and thus, increase the loading time. Incorrect Date & Time: Microsoft applications work relative to the date & time.
How to fix Microsoft Teams not loading issue?
The steps will vary based on the platform you are facing the Teams not loading issue on. We want to clear the cache and other temp files. Let’s start with Windows 10. Exit Teams completely so that it is not running in the background or even in the System Tray.
How to fix Microsoft Teams not responding in Windows 10?
You can right-click and exit from there or press Ctrl+Shift+Esc shortcut to open Task Manager and kill Teams task from there. Uninstall the app from the Control Panel or use a third-party app. Press Windows key+E shortcut to open File Explorer and past this location in the address bar: %appdata%Microsoftteams.
This of course begs the query “Why does Microsoft Teams keep crashing on Windows 10?”
The problem here is most probably a corrupt cached password. It can happen due to any number of reasons, among which the primary is that you changed your Microsoft Teams password, while the desktop client still had your account logged in. Now, it won’t create a problem always, but sometimes it can lead to a corrupt file that’s causing the crash.
Why can’t I sign into Microsoft Teams on the web?
Supposing you are able to sign into Teams on the web, then my understanding is that the issue is related to the Teams desktop client side. Then, please try clearing the Teams cache to see if it helps via the following steps.