Zendesk is a public company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark in 2007.
Zendesk develops and markets software for customer service, sales, and other customer interactions. Zendesk generates customer support tickets from social media posts or customer inquiries. The ticket is then assigned to a customer service agent to respond to.
Yet another question we ran across in our research was “What are the pros and cons of Zendesk?”.
Much like any other application, Zendesk has its pros and cons. Here they are: An all-in-one lead generation and customer service platform. Chat, phone, email, and social media all in one place. Provide a lot of customization options. Extensive, powerful reporting and analytics.
One inquiry we ran across in our research was “Is Zendesk a controller or a processor?”.
From a privacy perspective, the customer is the controller of Service Data, and Zendesk is a processor. This means that throughout the time that a customer subscribes to services with Zendesk, the customer retains ownership of and control over Service Data in its account. Who are Zendesk’s sub-processors?
Where is zendesk hosted?
In 2019, Zendesk transitioned to a fully AWS-deployed hosting model.
A common inquiry we ran across in our research was “Is Zendesk located in the United States?”.
Although Zendesk is located in the United States, we have a corporate presence in several other countries. When we receive requests from non-US governments we work with U., and and non-u. Counsel to determine the validity of the request and our ability to respond under United States and other applicable laws.
What is Zendesk service data?
Service Data is any information, including personal data, which is stored in or transmitted via the Zendesk services by, or on behalf of, our customers and their end-users. Who owns and controls Service Data? From a privacy perspective, the customer is the controller of Service Data, and Zendesk is a processor.
We bet you’ve even signed up for its free trial along the way, whether you use it or not. You may know Zendesk is the first, biggest customer service software. You’ve probably heard it can be a “game-changer” for your business. Someone even says it’s better than Freshdesk or any other ticketing system.
Yet another inquiry we ran across in our research was “Does Zendesk comply with the EU data protection regulations?”.
Another answer was Yes, Zendesk has completed the EU approval process with the Irish Data Protection Commissioner (“DPC”) (peer reviewed by both the UK Information Commissioner’s Office and the Dutch Data Protection Authority) for its global Binding Corporate Rules (“BCRs”) as data processor and controller.
What did Zendesk buy for its first acquisition?
That same year, Zendesk announced its first acquisition. It bought a live-chat company called Zopim for $29.8 million. It acquired a French analytics company called BIME for $45 million. It also acquired Outbound. Io, which developed software to manage direct communications with customers on social media sites.