Zendesk enables customers who purchase the enterprise plan to leverage their Sandbox feature for change management.., and the good. Admin users are all permissioned to access the new account automatically (though if you use some type of SSO for authentication you’ll need to use the reset password flow in order to login).
This app will create all the common change management ticket fields for you, including adding an extra ticket type “Change”, to go with the other 4 system types (question, incident, problem & task).
The SAManage / Zendesk integration brings asset management capabilities directly into the Zendesk help desk system, making it easier for support teams to resolve issues. SAManage IT Asset Management solution provides companies with instant visibility into the IT assets across their network, and help track the technology assets they own and use.
While I was reading we ran into the question “How easy is it to integrate Zendesk?”.
We started with the free trial and integrated it with Zendesk quickly. We have about 1,000 assets at present that we are tracking now. The setup and importing the assets was pretty easy because of the templates they provide. Their software allows for you to do a lot to customize and add fields that we needed.
Create Zendesk tickets straight from EZOffice. Inventory, and flag assets for maintenance as soon as they’re checked in. Know where all your assets are, the specifics of what needs to be worked on, and check out substitutes to employees in no time.
What is a change management plan?
Change management is the process, communication techniques, and tools to manage the people side of change to achieve a business outcome.
What are change management skills and why are they important?
Change management skills are a necessity for those most likely to lead change management projects, like senior executives or change managers. But they’re also useful for anyone likely to be involved in the change management process.
Why integrate help desk with patch and asset management?
When patch and asset management is integrated with help desk capabilities, tickets are automatically created as soon as an issue is identified, enabling issues to be tracked with the kind of visibility and control that assures proper resolution.