JIRA is a tool developed by Australian Company Atlassian. This software is used for bug tracking, issue tracking, and project management. The JIRA full form is actually inherited from the Japanese word “Gojira” which means “ Godzilla ”.
What is Atlassian JIRA?
Atlassian introduced Jira in 2002 as an issue-tracking tool for software companies. Fun fact: Atlassian named its product after “Gojira,” which means Godzilla in Japanese. The idea for the name came about because, before they developed the tool, Atlassian’s coders used a bug-tracking software tool called Bugzilla .
I can find out! the JIRA full form is actually inherited from the Japanese word “Gojira” which means “ Godzilla ”. The basic use of this tool is to track issue and bugs related to your software and Mobile apps. It is also used for project management. The JIRA dashboard consists of many useful functions and features which make handling of issues easy.
This is an add-on developed for IT teams. Call center managers, helpdesk agents, and other support professionals use Jira Service Desk for issue ticketing, incident management, and change management.
What are jira queues?
A queue is a list of issues that are displayed based on a set of criteria. JIRA Service Desk provides some pre-configured queues that sort issues for your team. You can create additional custom queues to further optimize the view for the agents.
Customer requests become issues that you can view and work on in queues. Jira Service Management comes with default queues that your administrator can update to automatically triage issues for your team. As an agent, you can see how many issues are in each queue, and switch between queues to work on the right issues at the right time.
Your teams will spend the majority of their time working out of the queues you set up. Agents do not have the permissions to add new queues or configure existing ones; however, Jira Service Management queues allow you to automatically triage and prioritize issues for them.
What is a queue in Salesforce?
A queue is a filtered set of issues that are displayed to your team. Use your project’s default queues or create custom queues to save time triaging requests, and to give your agents more visibility of the number and type of incoming customer requests they need to work on. You need to be an administrator for your project to set up queues.
Queues are normally sorted by a Service Level Agreement or goal for your team’s service interactions. A clock on the issue indicates the time until your team’s next target is due. You can use the preconfigured queues in your service project or you can create your own custom queues.