Atlassian customers have begun to jump on board with a Jira ITSM tool released last year, citing cost savings over larger vendors’ products, ease of use and service management flexibility. Atlassian Jira Service Management (JSM) replaced a previous IT service management (ITSM) tool, Jira Service Desk, in November 2020.
A common question we ran across in our research was “What is atlassian jira used for?”.
JIRA is a tool developed by Australian Company Atlassian. This software is used for bug tracking, issue tracking, and project management. The JIRA full form is actually inherited from the Japanese word “Gojira” which means “Godzilla”. The basic use of this tool is to track issue and bugs related to your software and Mobile apps .
Atlassian introduced Jira in 2002 as an issue-tracking tool for software companies. Fun fact: Atlassian named its product after “Gojira,” which means Godzilla in Japanese. The idea for the name came about because, before they developed the tool, Atlassian’s coders used a bug-tracking software tool called Bugzilla.
This of course begs the query “What is the use of Jira software?”
Jira Software can help your team manage a project from the start, through execution, to the wrap-up. Jira Software Cloud provides planning and roadmap tools so teams can manage stakeholders, budgets, and feature requirements from day one.
What is a Jira issue?
The Jira issue can be used to track a variety of work items related to software development. This includes, but isn’t limited to, a software bug, a project task, or a user story. Ensure no item of work slips through the cracks by creating a project backlog.
Jira Software launched in 2002 as an issue tracking and project management tool for teams. Since then, over 65,000 companies globally have adopted Jira for its flexibility to support any type of project and extensibility to work with thousands of apps and integrations.
How can asset management integrations help Jira service desk?
We’ve recognized that IT teams using Jira Service Desk need an ITIL certified service desk that can help them track and manage all their assets within the organization. That’s why we provide asset management integrations for Jira Service Desk Cloud with best-of-breed partners — Oomnitza, Riada (early access), and Device42.
What certifications do Jira and confluence have?
Jira and Confluence Cloud have achieved ISO/IEC 27001 Certification. You can read more about the structure of our Security Management Program and you can download the ISO/IEC 27001 Certificate here or on our Atlassian Compliance page. Is our data encrypted? Atlassian uses TLS to protect information while in transit across the Internet.
Within our Jira family of products at Atlassian, we have our IT support and ITSM solution, Jira Service Desk. We’ve recognized that IT teams using Jira Service Desk need an ITIL certified service desk that can help them track and manage all their assets within the organization.