Run Adobe Reader while no applications are running in the background. Some applications that run in the background may cause system errors or freezes when running concurrently with Adobe Reader. You can identify these applications and disable them before starting Adobe Reader.
When Acrobat/Reader DC hangs or freezes, create a dump file to save program information. The dumps are useful for further debugging the issue. Take two to three dumps at different time intervals when the application hangs/freezes so that it captures the complete snapshot while it is in the unresponsive state.
Send the Acrobat/Reader DC related log files to Adobe Support. If Acrobat/Reader DC application hangs or freezes frequently, application dump files are required to help diagnose the issue. When Acrobat/Reader DC hangs or freezes, create a dump file to save program information.
Why is the Acrobat Pro freezing while signing a PDF document?
The record shows that you are subscribed to a license of Acrobat Pro version 10 on your current Adobe ID, please check for any pending updates of Acrobat Pro 10 from Help menu> Check for updates.
How to fix Acrobat DC crashes intermittently?
Update the product to the latest version: Choose Help > Check for Updates and then follow the steps in the Updater window to download and install the latest updates. If Acrobat DC still crashes intermittently even after updating to the latest version, try Solution 2 below. Close all open applications.
Acrobat DC might crash or display the following error messages while opening a PDF file: Try the following solutions in the order they appear. Launch Acrobat DC. Update the product to the latest version: Choose Help > Check for Updates and then follow the steps in the Updater window to download and install the latest updates.
When the repair process is complete, restart your computer. In Acrobat, go to Edit > Preferences, and then select Security (Enhanced) from the Categories on the left. In the Sandbox Protections panel, select Off for Protected View. Click OK, and then restart Acrobat DC.
How do I Stop my PDFs from freezing when opened?
First: The stalling or freezing when documents are opened. I found that if I disable signature verification, my PDFs no longer freeze. Click on the blue icon in the upper right portion of the window. Click on preferences. Scroll down to Signatures. Find the section for “Verification, Control how and when signatures are verified”.