One of the most common issues the Docu. Sign customer service deals with is “upload error”. There are many reasons why this might happen, and we will list them all one by one, with solutions following. The first cause is simple, your document is corrupted.
The next thing we asked ourselves was: why won’t docusign open?
If you are experiencing issues connecting to Docu. Sign, please ensure you are using a modern supported browser. Open Notepad or other text based editor. Type some text to determine if your Caps Lock key is active. If all text is uppercase, disable Caps Lock on your keyboard and retry login. Browsers store credentials differently.
, docu Sign does not support macros, meaning that if there are macros in your document, the software won’t be able to upload the document. The solution is to save the file as a new PDF before uploading.
The next thing we asked ourselves was, how do I open a DocuSign signed document?
Click REVIEW DOCUMENT to open the documents in your browser. OR Copy the multi-character security code at the bottom of the email, go to www., and docusign. Com, and click Access Documents. Paste the security code from the Docu. Sign Completed email, and click GO. The document that you signed opens.
Does DocuSign support macros?
Macros are commonly used in Microsoft Word® and Microsoft Excel® documents. While documents with macro-intended file extensions are supported (i. e. .xlsm, .docm, .pptm) and macro-enabled documents may upload successfully, Docu. Sign does not technically support documents with macros.
How can I make sure my DocuSign emails are safe to send?
Ensure your recipient checks their Docu. Sign emails are not simply landing in their Junk or Spam folder. Have your recipient add the following email addresses as Safe Senders (aka Trusted Senders) and in his or her email client. These are the Docu. Sign system sending email addresses:.