Update to a modern browser. If you are experiencing issues connecting to Docu. Sign, please ensure you are using a modern supported browser. Forgotten password / multiple accounts, open notepad or other text based editor, security lockout, cached login credentials in browser, browsers store credentials differently, or caps lock key is enabled too are a couple additional things to take a look at.
, occasionally, docu Sign email notifications may be blocked by either your email server, firewall, email provider, or email client (such as MS Outlook). Below are some steps to help prevent this behavior. Check your email Junk or Spam folder. If the Docu. Sign email is located in these folders, mark the email as not-junk or not-spam.
If you are unable to log into Docu. Sign with a known good set of login credentials, trying to log in with a different browser will help isolate the issue. If you can log into Docu. Sign from one browser and not from another, there is likely a setting in that browser that needs to be changed in order to restore your ability to log in.
If you have a Docu. Sign account, you could also try checking your Recipient notification settings for any notifications you may have previously turned off. Follow the steps in this guide to see which notifications you may need to double-check.
When you upload your files, Docu. Sign attempts to convert them to PDF format for sending and storage. This error is triggered by embedded images or document formatting attributes that our system cannot display properly.
What are the most common DocuSign issues?
Another common Docu. Sign issue is that form field data is missing. This happens when you upload PDF document with form fields and choosing Apply/Assign. In some cases, form data is missing in the end. The same happens when you choose Cancel/Flatten.
How can I make sure my DocuSign emails are safe to send?
Ensure your recipient checks their Docu. Sign emails are not simply landing in their Junk or Spam folder. Have your recipient add the following email addresses as Safe Senders (aka Trusted Senders) and in his or her email client. These are the Docu. Sign system sending email addresses:.