Webex App | Provide or request remote desktop control When you’re sharing your screen during a call or in a space, you can give someone else mouse and keyboard access to your screen. You can also request access to someone else’s screen when they’re sharing.
This feature is available in the free version of Webex. To allow an attendee to remotely control a shared desktop or application: During a Screen or Application share, move your mouse to the top of the screen, then click the Assign button. Select Pass Keyboard and Mouse Control, then select the participant you would like to assign control to.
Another query we ran across in our research was “Should Webex Teams allow remote control of mouse and keyboard?”.
Allowing remote control of mouse and keyboard and while sharing the screen in Web. Ex Teams – and similar to the implementation already in Web. Ex Meetings – would be outstanding and a due feature, IMO. And especially as “Teams” is focused on [internal] collaboration.
You may be thinking “How do I use the mouse during a WebEx session?”
If you’re using a Mac and your screen is going to be controlled, you need to allow Webex App to control your computer in the Security & Privacy > Accessibility settings. That way, the mouse works during a remote desktop session.
What is the difference between WebEx remote support and remote access?
Webex Remote Support is all permission based control to remotely control to view, control or share, whereas Webex Remote Access is remotely access a PC.
A query we ran across in our research was “How does the WebEx remote access agent work?”.
Once you install the Webex Remote Access Agent on a remote computer, the agent automatically logs the computer in to the Remote Access network. If you log the computer out from the network, log it in again to access the computer remotely.
What can you do with WebEx support?
Support up to 5 customers at a time, work across platforms and jump firewalls in an instant. Collect system information with one click. Cut and paste from the chat library. Drag and drop installers into remote devices. Reboot without interrupting your session. Discover more of the Webex platform.