If a single user in your organization is having trouble receiving email, it could be due to a licensing issue, a profile problem, the wrong version of Outlook, or a mix of other issues. Fortunately, Support and Recovery Assistant finds and helps you fix most issues with Outlook or Office 365.
There are two ways to discover your Microsoft 365 linked email address, depending on whether you have Microsoft 365 software installed and activated or not. If you have Microsoft 365 software or apps installed on a computer or device, the linked Office 365/Microsoft 365 account is shown on one of the info screens.
How do I create a personal email address with Microsoft 365?
As a benefit of your Microsoft 365 Family or Microsoft 365 Personal subscription, you can create a personalized email address that’s associated with your Outlook. , and com mailbox. For example, yourname@example., and com. Under Personalized email address, select Get Started.
For example, a Microsoft account with your regular or permanent email address and another Microsoft account for your Hotmail/MSN/Outlook. Com email account. There are two ways to discover your Microsoft 365 linked email address, depending on whether you have Microsoft 365 software installed and activated or not.
Why can’t I sign in to the Office 365 portal?
When users try to sign in to the Office 365 portal, they receive the following error message : We don’t recognize this user ID or password Make sure you typed the user ID assigned to you by your organization. It usually looks like someone@example. Com or someone@example., and onmicrosoft., and com.
How do I troubleshoot Office 365 email delivery problems?
As a first step in troubleshooting email delivery problems for Office 365 for business, we recommend that you download and run Microsoft Support and Recovery Assistant on the affected machine.
Why am I not receiving email in outlook on the web?
If a user is receiving email in their Outlook on the web mailbox but not on the email app that’s installed on their machine, that could indicate that there’s an issue with the users machine or email app. Ask the user with the issue to sign in to Outlook on the web to verify that their Office 365 email account is working correctly.
How do I Find my Office 365 account address?
Click on Account to see more details. If you don’t have any Office 365 software installed, a bit more digging is necessary. Check your past emails for the last Office 365 renewal notice and receipt then check the exact email address the billings messages are sent to. That’s your Office 365 account address.
Office for business Microsoft 365 admin Office 365 Small Business Your user ID is assigned to you by your work or school. It looks like ellen@contoso., and onmicrosoft., and com, ellen@contoso. Edu, or ellen@contoso., and com. This work or school account is the email address and account that you use to sign in to Microsoft 365 for business for work or school.
Why can’t only one user receive email?
Fortunately, Office 365 provides powerful automated tools that can help you find and fix a variety of problems. If only one user is reporting having trouble receiving email, there might be a problem with their email account or their email app. Have the affected user try the following solutions before you move on to admin-specific tasks.