Zendesk develops and markets software for customer service, sales, and other customer interactions. Zendesk generates customer support tickets from social media posts or customer inquiries. The ticket is then assigned to a customer service agent to respond to.
In 2016, Zendesk changed its logo and rebranded to emphasize contacting customers proactively. It added features that turn online reviews and comments into a customer help ticket in September 2016 and acquired Outbound. Io, which helps businesses respond to online complaints in 2017.
What did Zendesk buy for its first acquisition?
That same year, Zendesk announced its first acquisition. It bought a live-chat company called Zopim for $29.8 million. It acquired a French analytics company called BIME for $45 million. It also acquired Outbound. Io, which developed software to manage direct communications with customers on social media sites.
How do I get the most out of Zendesk?
Learn how to get the most out of Zendesk through webinars, live training events, and even custom training tailored to your needs. Our customer service team is here to help solve your problems and keep your customer service organization up and running. As a Zendesk customer, you have full access to our 95% CSAT rated Customer Service team.
Why choose Zendesk for customer service?
As a Zendesk customer, you have full access to our 95% CSAT rated Customer Service team. See why Gartner has named us a leader in Customer Engagement Centers. “Zendesk is a company that walks the talk . They do believe that relationships are key to the business….
Why take the Zendesk certification exam?
“The Zendesk Certification Exam provided a great opportunity to perform a self-diagnostic, and identify the areas of the product where I should shift my focus to ensure that we are fully utilizing features to optimize our support flows.” Learn the ins-and-outs of Zendesk so that you can run your operations like a well-oiled machine.
Why did Zendesk move to San Francisco?
The city and county of San Francisco provided Zendesk with a six-year payroll tax incentive to move to the area in exchange for doing community service. Zendesk grew internationally, and offices were established in Ireland, Denmark, and Australia. In 2017, Zendesk opened an office in Singapore.